Help Center
Help Center
The practical answers: accounts, downloads, printing, invoices and activation. For the buying questions see the FAQ.
Getting Started
1. Create an account
Register with your email and mobile number; one account covers every family we sell.
2. Browse the catalogue
Every package is listed with its GST-inclusive price under Catalogue. The label on each package says how it is fulfilled: instant, set up within 24–48 hours, or quoted.
3. Complete the purchase
Add the package to your cart, enter your billing details (and GSTIN if you want input credit), and pay through Razorpay.
4. Access what you bought
Barcode numbers and QR codes are delivered to your dashboard automatically within seconds of payment. Hosting, VPS and tool access is activated by our team within 24–48 hours and the credentials are emailed to you. Marketing retainers start with a kickoff call in the same window.
Account Management
How do I reset my password?
Click "Forgot password" on the login page, enter your email, and follow the link sent to your inbox.
How do I update my profile or billing address?
Log in and open Profile in your dashboard. Your billing details are prefilled at checkout from there.
How do I view my orders?
Under Dashboard › My Orders. Each order has its own page with the items, their status and the invoice download.
Billing & Payments
What payment methods do you accept?
UPI, credit and debit cards, net banking and wallets, through Razorpay.
How do I download my invoice?
A GST tax invoice is generated with every completed order; download it from the order page or from My Orders. Write to us with the order number if you need it re-sent.
Is GST included in the price?
Yes. All prices include 18% GST and the amount shown at checkout is the total you pay. Enter your state correctly: Delhi buyers are billed CGST + SGST, buyers elsewhere in India IGST.
Barcodes & QR Codes
Where are my barcode numbers?
Under Dashboard › My Barcodes, seconds after payment. Each number has SVG and PNG images; the whole pack downloads as a ZIP with CSV and Excel lists. You can re-download as often as you like.
How do I print the images?
Print at 100% scale and keep the white margin (the quiet zone) around the bars. The SVG scales to any label size without blurring; the PNG is sized for 300-dpi printing.
My order says "Paid — being prepared". What now?
Stock of that type was momentarily short when you paid. The payment is safe and the numbers are issued automatically as soon as stock is topped up, usually the same working day. You will get a notification.
How do I change where a dynamic QR code points?
Open Dashboard › My QR Codes, find the code, enter the new destination and save. The printed code stays the same; the next scan goes to the new address. You can also pause a code there.
A marketplace refused my number. Can I get a refund?
A refusal by a channel that verifies against GS1 is not a refund ground — we explain before purchase that our numbers are not GS1-registered. If the number actually fails to scan, or a retailer reports it clashes with another product, contact us and we will replace it.
Services
How long does service activation take?
Hosting, VPS and tool access: 24–48 hours after payment confirmation, with credentials by email. Marketing retainers: a kickoff call within 24–48 hours.
Can I upgrade my package?
Yes, at any time. Contact support with the order number and we move you to the larger plan.
What happens when my service expires?
You receive renewal reminders 30, 15 and 7 days before expiry and can renew from your dashboard.
ERP and studio work
How does a quote work?
Use the contact page, pick the family and describe what you run. You get a written scope, a timeline and a fixed price within 24–48 hours; work is invoiced with GST like everything else.