Refund & Cancellation Policy

Last Updated: September 4, 2026

Thank you for choosing Buzzlytech (operated by RNR Associates). We strive to provide excellent technology services and ensure customer satisfaction. This policy has two parts: Part A covers project work, subscriptions and other services; Part B covers barcode numbers and QR codes, which are digital goods issued the moment you pay and therefore follow different rules. Please review both.

Part A — Services

1. Service Cancellation

Clients may cancel scheduled services or project engagements by providing written notice via email at contact@buzzlytech.com or phone at +91 9259888885.

Cancellation Timeline:

• Within 15 days of service booking/project initiation: Full refund (100%) will be processed. No questions asked.
• Between 16-30 days of service booking/project initiation: Partial refund (50%) will be processed after deducting work completed and resources allocated.
• After 30 days of service booking/project initiation: No refund will be provided as significant resources, time, and effort have been invested in the project.

2. Refund Eligibility

Refunds are considered under the following circumstances:

• The service was not provided as described or agreed upon in the service agreement.
• The service was not delivered due to unforeseen circumstances or failure on our part.
• Technical issues on our end prevented service delivery within the agreed timeline.
• The client cancels within the eligible refund period as outlined above.

To request a refund, please contact us at contact@buzzlytech.com or +91 9259888885 within 15 days of the issue arising. Please provide your order/invoice number, detailed description of the issue, and any supporting documentation.

3. Non-Refundable Services

Certain services are non-refundable, including:

• Services that have been fully rendered and delivered to the client's satisfaction.
• Custom development work where source code or deliverables have been provided to the client.
• Third-party costs incurred on behalf of the client (domain registration, hosting fees, API subscriptions, software licenses, etc.).
• Consultation fees for completed sessions.
• Services cancelled after the 30-day refund eligibility period.

Part B — Barcode numbers and QR codes

4. Issued the moment you pay

A barcode number is marked sold to your account in our ledger the instant your payment is confirmed, and a QR code is generated from your details at the same moment. Neither can be taken back into stock: a number, once issued, is never resold, and a code image, once downloaded, cannot be recalled. For that reason an order for barcode numbers or QR codes is final once the codes have been issued, except in the cases listed in section 6.

5. Marketplace refusal is not a refund ground

Our numbers are valid GTIN-format numbers accepted by most marketplaces and retail systems, but they are not GS1-registered, and a minority of platforms and chain retailers verify numbers against the GS1 registry and accept only GS1-licensed numbers. We say this on every product page, in the chooser guide and at checkout, and the checkout consent records that you read it. A refusal by such a channel is therefore not a basis for a refund. If you are unsure whether your channel checks the registry, ask them or us before you order.

6. When we replace or refund a code

• Unscannable number: a barcode number that fails a standard scanner or check-digit test is voided and replaced free of charge.
• Duplicate issued by us: if the same number was genuinely issued by us to two customers, the later issue is replaced.
• Clash with a number in circulation elsewhere: if a retailer reports that a number we issued resolves to another company's product, we replace it. (See the Terms for why this can, rarely, happen.)
• QR generation fault: a QR code that does not decode to the content you entered is regenerated; if we cannot regenerate it, that code is refunded.

Report the problem within 30 days of delivery at contact@buzzlytech.com with the order number and the affected number or code. Replacement is our first remedy; a refund of the affected code(s) is issued only where replacement is impossible.

7. Payment taken but nothing delivered

If your payment succeeded but the codes did not appear in your dashboard within an hour, or if you were charged twice for one order, email us with the order number and the payment reference. A paid order held because our stock was momentarily short is fulfilled automatically once stock is replenished; if you would rather not wait, we refund it in full. Confirmed double charges are refunded to the original payment method within 5–7 business days.

8. Before you pay

Items can be removed from your cart at any time before payment at no cost. Nothing is reserved, generated or charged until the payment is confirmed.

Part C — General

9. Processing Refunds

Approved refunds will be processed and issued within 7-10 business days from the date of approval. Refunds will be credited to the original payment method used during the transaction. Processing times may vary depending on your financial institution or payment provider. For transactions made through our payment gateway partner (Razorpay), refund processing times are subject to their terms and banking partner timelines.

10. Partial Refunds

If a service has been partially rendered or partially completed, partial refunds may be issued at our discretion, based on:

• The proportion of the service completed and delivered.
• Resources allocated and time invested in the project.
• Third-party costs already incurred.
• Milestones achieved as per the project agreement.

11. Project Modifications

If the client requests modifications or changes to the original scope of work after the project has commenced, additional charges may apply. Such scope changes do not qualify for refunds on the original service fees.

12. Force Majeure

We are not liable for delays, cancellations, or inability to perform services caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, governmental actions, pandemics, internet/server outages, power failures, or other force majeure events. In such cases, we will work with clients to reschedule services or find alternative solutions.

13. Dispute Resolution

In the event of any dispute regarding refunds or cancellations, we encourage clients to contact us first to resolve the matter amicably. We are committed to fair and transparent resolution of all customer concerns.

14. Governing Law

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019, and other applicable laws. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

15. Contact Us

For questions or concerns regarding this policy, or to request a refund or replacement, please contact us at:

Email: contact@buzzlytech.com
Phone: +91 9259888885
Address: RNR Associates, 2/388 First Floor, Front Side, Subhash Nagar, New Delhi, Delhi 110027
Legal Entity: RNR Associates (Proprietorship)